Chief Manager – Industrial / Commercial Billing
JOB SUMMARY
The purpose of this position is to manage billing operations in the Industrial/Commercial sector in Hyderabad billing region. The position holder is responsible for operational excellence, team management, client relationship management, regulatory compliance, performance analysis, cross-functional collaboration, technology integration and budget management.
JOB RESPONSIBILITIES
- Manage billing operations within the Industrial/Commercial sector, in Hyderabad region, aligning with organizational objectives.
- Oversee and optimize billing processes, ensuring accuracy, efficiency, and compliance with industry standards.
- Lead and mentor a team of billing professionals, fostering a culture of collaboration, excellence, and continuous improvement.
- Collaborate with Industrial and Commercial clients, addressing their billing needs, and ensuring a positive customer experience.
- Ensure strict adherence to billing regulations, standards, and industry best practices within the Industrial/Commercial sector.
- Conduct regular analysis of billing performance metrics, identifying trends, and implement strategies for continuous improvement.
- Collaborate with cross-functional teams, including finance, customer service, and regional managers, to align billing operations with overall business goals.
- Explore and implement technology solutions to enhance billing systems, automation, and data analytics for improved operational efficiency.
- Contribute to budget planning and control, optimizing resources and ensuring cost-effectiveness in billing operations within the Hyderabad North Billing region.
- The individual shall ensure compliance to the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with his assigned role.
- The individual shall ensure compliance to the Business Principles and Ethics Policy / Code of Conduct.
- Undertake any other assignment as instructed by the immediate supervisor.
