About the Job
Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues efficiently and with empathy
- Maintain accurate records of customer interactions
- Escalate complex issues to the appropriate department
- Provide feedback to improve customer service processes
Requirements:
- Excellent communication and problem-solving skills
- Previous experience in a customer service role is a plus
- Ability to stay calm under pressure
- Basic computer skills and familiarity with customer support tools
- Strong attention to detail and organizational skills
