The Nation’s Bank, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. In line with its strategy, the Bank is looking for talented, dedicated and experienced professionals for the following positions in the area of Digital Banking based in Karachi.
Unit Head - Mobile App (avp / Vp) Jobs in National Bank of Pakistan (NBP) March 2026
Table of Content
🏢 Sector:
🏭 Job Industry:
🏛️ Employer:
🕒 Job Type:
Contract
🎂 Age:
🚻 Gender:
No-Preference
🎓 Qualification:
⚙️ Skills:
{acf_skill_level}
🧰 Experience:
💰 Expected Salary:
📍Location:
🗓️ Posted On:
15-Mar-2026
📅 Last Date:
29-Mar-2026⏰ 3 days left
✉️ How to Apply:
Positions
S.No.
Designation
Pay Scale
Vacancies
Gender
Age Limit
Qualification/Experience
1.
Unit Head - Mobile App (AVP / VP)
()
0
No-Preference
0 - 0
Bachelor / Graduation, Master’s Degree
06 Years
2.
Unit Head - CDM Product, Deployment Planning & Support (AVP / VP)
()
0
No-Preference
0 - 0
Bachelor / Graduation, Master’s Degree
03 Years
3.
Unit Head - Roshan Digital Account (AVP / VP)
()
0
No-Preference
0 - 0
Bachelor / Graduation, Master’s Degree
06 Years
Eligibility Creteria
1. Unit Head - Mobile App (AVP / VP)
Gender: No-Preference
Age Limit: 0 - 0 Years
Qualification: Bachelor / Graduation, Master's Degree
Experience:
06 Years
Skill Level: Intermediate, Expert
Key Responsibilities:
- Develop and execute strategic initiatives for the Mobile Applications banking channel in alignment with NBP’s digital banking strategy
- Lead Mobile Applications channel operations, including development, implementation, and maintenance
- Collaborate closely with stakeholders to ensure seamless integration and compliance with regulatory standards
- Drive product development efforts for Mobile Applications banking services, identify opportunities for innovation and enhancement based on customer needs and market trends
- Oversee Mobile Applications banking services, ensuring alignment with customer expectations and regulatory requirements. Define product roadmaps, prioritize features, and manage backlog to deliver value incrementally
- Plan and execute Mobile Applications channel projects, coordinating resources, timelines, and deliverables. Utilize project management methodologies (e.g., Agile, Scrum) to optimize efficiency and ensure timely project completion
- Develop and manage budgets, forecasts, and financial plans for Mobile Applications banking operations. Monitor expenditures and optimize resource allocation to achieve cost-efficiency and financial goals
- Monitor and analyze Mobile Applications channel performance metrics, including transaction volumes, customer engagement, and service levels. Use data-driven insights to identify growth opportunities and drive continuous improvement
- Ensure smooth day-to-day operations of the Mobile Applications channel, including transaction processing, customer support, and technical troubleshooting. Implement effective measures to maintain service availability and reliability
- Develop and implement marketing strategies to promote Mobile Applications banking services, increase customer awareness, and drive adoption. Collaborate with Marketing teams to execute campaigns and initiatives effectively
- Act as the primary liaison for internal stakeholders, external partners, and vendors involved in Mobile Applications banking operations. Build strong relationships and manage partnerships to enhance service delivery and customer satisfaction
- Prepare regular reports, performance metrics, and strategic updates for senior management and stakeholders. Present findings, recommendations, and progress updates to ensure alignment with organizational objectives
- Perform any other assignments as assigned by the supervisor(s)
2. Unit Head - CDM Product, Deployment Planning & Support (AVP / VP)
Gender: No-Preference
Age Limit: 0 - 0 Years
Qualification: Bachelor / Graduation, Master's Degree
Experience:
03 Years
Skill Level: Intermediate, Expert
Key Responsibilities:
- Manage to end to end Product Lifecycle of the CDM channel, ensuring alignment with business, operational, and regulatory expectations
- To enhance CDM features, customer flows, limit structures, and UI/UX in collaboration with IT, Operations, and Compliance
- To oversee upgrades, firmware patches, application enhancements, and security hardening for CDMs
- To develop deployment strategy for CDMs based on business demand, branch readiness, customer traffic, and financial viability
- To conduct deployment feasibility surveys, site assessments
- To plan and execute CDM rollouts (new deployments, replacements, relocations, expansion)
- To coordinate with Engineering, Branch Banking, Field Teams, IT Infrastructure, and Vendors for end-to-end deployment readiness
- To maintain deployment tracker, rollout calendar, and documentation for management reporting
- Operations & Uptime Support
- To monitor CDM uptime, downtimes, cash availability, and device status through dashboards and vendor tools
- To drive timely resolution of CDM faults, site issues, network outages, and cash replenishment problems
- To ensure adherence to SLA by vendors and branch operations
- To analyze transaction data, cash forecasting patterns, usage distribution, and customer complaints to optimize channel performance
- Team Management & Capability Building
- To lead the CDM Product & Support team with clear KPIs, responsibilities, and performance targets
- To allocate tasks, manage workload, provide coaching, and conduct technical / operational training for staff
- To build a culture of service excellence, operational discipline, and customer-centric innovation
- Documentation & Reporting
- To prepare and maintain SOPs, deployment guidelines, operational manuals
- To publish channel performance dashboards, including uptime, deployment status, incident analysis, and transaction trends
- To present periodic reviews to senior management with insights, risks, bottlenecks, and strategic recommendations
- To perform any other assignments as assigned by the supervisor(s)
3. Unit Head - Roshan Digital Account (AVP / VP)
Gender: No-Preference
Age Limit: 0 - 0 Years
Qualification: Bachelor / Graduation, Master's Degree
Experience:
06 Years
Skill Level: Intermediate, Expert
Key Responsibilities:
- Define and own the product vision, strategy, and roadmap for remote customer onboarding
- To drive product growth by identifying opportunities to expand adoption, improve conversion, and enhance customer satisfaction
- To lead the ideation, design, and rollout of new features that strengthen onboarding capabilities
- Continuously monitor market trends, competitor offerings, and customer feedback to inform product evolution
- Translate business requirements into Business Requirement Documents (BRDs) and user journey maps
- Collaborate with IT, UX/UI, and other relevant teams to design and deploy digital platforms (mobile apps, web portals, APIs)
- Oversee daily product operations, ensuring smooth functionality and timely resolution of product-related issues
- Track product performance metrics and KPIs
- Manage backlog prioritization, sprint planning, and feature delivery in collaboration with engineering teams
- Act as the central point of coordination between Product, Compliance, Operations, IT, Customer Support, and Marketing
- Develop and maintain Product Program Document (PPD) in line with SBP objectives
- Marketing Activities
- Collaborate with Marketing teams to design and execute campaigns promoting digital onboarding adoption
- Develop go-to-market strategies for new features, including customer communications, and promotional activities
- Create customer education materials (videos, guides, FAQs, digital media) to support onboarding awareness
- Partner with Sales and Relationship Managers to drive customer engagement and product uptake
- Monitor campaign performance and adjust strategies to maximize growth and retention
- Team Management & Training
- Lead and mentor the onboarding product team, fostering collaboration and accountability
- Conduct product training sessions for cross-functional teams to ensure alignment on new features, compliance requirements, and operational processes
- Build a culture of continuous learning and innovation across the onboarding function
- Oversee performance management, workload allocation, and professional development of team members
- Documentation & Reporting
- Develop Standard Operating Procedures (SOPs) and training guides aligned with Bank’s policies
- Define Service Level Agreements (SLAs) covering onboarding, dispute resolution, remittance processing, and fund repatriation
- Maintain a centralized repository of product manuals, SOPs, training guides, and compliance documentation
- Deliver market intelligence reports to senior management to guide strategic decisions
- Perform any other assignments as assigned by the supervisor(s)
Terms & Conditions
- The employment will be on contractual basis, for three years which may be renewed on discretion of the Management.
- Selected candidates will be offered compensation package and other benefits as per Bank’s policy / rules.
How to apply
- Interested candidates can visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions.
Important Note
Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.
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Published
on March 16, 2026
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